Our three level support service
LEVEL 1 - OUR KNOWLEDGE BASE
Our knowledge base repository is our first line of support.
-Motor publishes at regular intervals Service bulletins, Information Bulletins and knowledge articles. This documentation is under a continious proces of improvement and update! Our Private Dropbox server (
) is open to all our customers, OEM/Dealers and integrators, 24/7 !
LEVEL 2 - OUR SUPPORT TEAM
If the answer to your technical probleme is not found in our on-line systems, you can contact our Support team by mpeans of our helpdesk system. The
-Motor helpdesk system will generate a ticket code and send you an e-mail which is logged by an assigned ID number. We prioritize your request, track the progress and provide you with the solution.
LEVEL 3 - OUR R&D DEPARTMENT
Our engineers are made directly available by phone, video conference or dicrect e-mail if the level 2 and level 3 help is not satisfactory. We try to resolve the most demanding technical enquiries you have, by direct contact.